Methodology
The training will be interactive and participatory, including class lectures, Power Point presentations, videos, group exercises and experience sharing. 

Course objectives:

• develop an understanding of effective office environment;
• segregate important tasks and prioritize them;
• learn how to effectively deal with internal and external customers;
• know how to write various types of letters/memos;
• learn techniques of effective oral and written communication;
• Proposal and Report writing skills
• Learn the magic of  positive attitude at work place

    Medium of instructions
            English will be the medium of instruction for this course. 

Contents 

1. The Right Environment

• Overview of the office environment
• Skills office secretaries must have
• Facilitating supervisor’s work
• Future challenges

2. Effective communications

• Telephone and reception
• Body language
• Do's and dont's of introduction
• Overcoming communication hurdles
• Listening skills
• Interview techniques

3:   Checklist of Administrative Assistant job

• Supervise Office Operations and Support Staff

• CHECKLIST OF RESPONSIBILITIES

• Managing Multiple roles
• Clarify Manager’s expectations
• Assisting the Manager
• Making the connections
• Act as a communication buffer

4. Time management for greater efficiency

• Prioritization
• Handling interruptions
• Overcome procrastination
• Organizing meetings

 5. Correspondence

• Letters, memos
• Filing techniques and management
• Protocol

 6. Customer Service

• Your role in dealing with customers
• Common courtesies
• Finding what your customer really want
• How to react when things go wrong

7.   Writing skills

• Strategies for writing successful reports
• Developing Your Ideas
• Punctuation Pointers  
• Common Faults                                                                                    
• Other Suggestions to Sharpen Your Writing Skills              
• Preparing to Write                                                                             
• Organizing for Maximum Impact
• Organizing for Maximum Impact      
• Developing Your Ideas                                                                      
• Editing Your Written Proposals                                                        
• Completing Your Proposals                           
• Sample Report                                                                       
• Sample Feasibility Study                                                                 
• Sample Report Using the Motivated Sequence Outline               
• Editing Your Written Reports                                                                       
• Completing Your Reports

      8:  Magic of positive attitude at work place

• Behavior, Attitude, Competence and commitment
• Conduct your attitude Audit
• Performance standards
• Changing for success
• Personality transformation by adopting positive attitude.

* 10% Discount for students and groups of two or more

Duration        =          18 Hours