Course overview
We all possess interpersonal skills
learned over a period of time. This
helps us to understand that how people
around us react to what we do and say
and identify the appropriate ways of
interacting with others to develop an
effective relationship at the work place
and in our private lives.
Surveys suggest that managers spend over
70 percent of their time at work place
communicating and interacting with
others. Therefore effective
interpersonal skills are considered
essential for all managers to achieve
success in today’s competitive business
environment.
This course is
designed to provide comprehensive
understanding of effective interpersonal
skills and how these can be improved to
achieve more in job, career and life.
Learning
Objectives
· To
understand and set clear guidelines for
effective communication.
· How
to give and receive constructive
feedback.
· To
learn basic concepts of persuasion &
assertiveness and their effective use at
workplace.
· To
effectively deal with difficult people.
· To
understand problem solving skills.
· How
to avoid and resolve/manage conflicts at
work place.
· Use
of interpersonal skills to develop
effective teams.
· Understanding
and developing effective networking.
· Improving
interpersonal skills through self
development & mentoring.
· To
learn how effective interpersonal skills
can be used to achieve more in job,
career and life.
Key contents
·
Conceptual understanding of
interpersonal skills.
·
Key Image indicators
·
Dealing with difficult people
·
Assertiveness skills
·
Persuasion skills
·
Understanding Problem Solving
skills
·
Conflict resolution/management at
work place
·
Developing effective networking
·
Developing interpersonal skills
through mentoring
·
Self awareness & development plan
·
Various group discussions &
exercises
·
Summary & feedback
Who Should Attend?
Managers, executives, officers and all
those persons who wish to improve their
interpersonal skills to achieve more in
job, career and life.
|
Starting From |
Timings |
Last Date of Registration |
Fee |
|
07-07-11 |
1000-1700
(Thu-Fri) |
04-07-11 |
Rs:9,000
Per Participant |
* 10% Discount for students and groups
of two or more
Duration =
14 Hours
