Objectives

    After completion of the course, the participants will be able to:  

Ø      Appreciate the value of proper communication

Ø      Communicate properly with others

Ø      Formulate team at work place and work as a team

  Potential participants 

Ø      Employees of Organizations working at different levels

Ø      Passed out of different Colleges and University

Ø      Potential Work force

  Course Contents

Day – 1 

·        Definition of communication

·        Purpose of communication

·        Modes of communication

·        Verbal

·        Non-Verbal Communication

·        Channels of non-verbal communication

o             Facial Expressions

o             Eye contact

o             Body movements

o             Posture

o             Touching e.g. Handshaking

·        Percentage of Effectiveness

o             Words

o             Tone

o             Body language

·        Concept of “Face” in Communication

·        Impact of Culture / Traditions on communication

·        What is Assertion?  

·  Indirect Communication and its pros / cons

·  Interferences in communication

·  Responsibilities of:

o             Receiver of Message

o             Sender of Message

·  Types of Communication Errors

o             Message Content Errors

o             Delivery Technique Errors

·  Assumptions in Communication

·  Douglas Mcgregor Type ‘X’ , Type ‘Y’ theory of 

   Managerial Comm.

·  William Ouchi’s Type ‘J’ or ‘Z’ management style

   (Japanese Loyalty)

·  Downward and Upward Communication

·  Active Listening

·  Listening Ability Vs Speaking Ability

·  Types of Communication Barriers

Day – 2

·              Factors affecting persuasion through communication:

o       Credibility / Status of Speaker

o       Appearance

o       Knowledge

o       Involvement

o       Relevant examples

·              Deception and its detection

o       How to find out that other person is not telling the truth

o       Trying too hard to know the truth is counter-productive

·              What do your colleagues expect from you?

·              What does your family expect from you?

·              The “golf balls Jar” example to indicate quality of life

·              Is truth always the best way?

·              Relationship between Communication and Safety

·              The Islamic Concept of communication

·              Communication with children – we make or break our own

         future

·              It is never too late to Change

Note:    Communication Videos will be shown to participants

* 10% Discount for students and groups of two or more

Duration        =          16 Hours