*                  Introduction to Travel and Tourism

*                  Role of a Travel Agent

*                  Sales Factor

*                  Customer Services and Support

*                  Domestic Travel Operations

o        Scope of domestic travel

o        Travel planning

o        Fare calculation

o        Ticket writing

*    International Travel Operations    

o        IATA function & role

o        Trade terminologies & definitions

o        International travel planning

*  Schedule reference books

*   Mileage systems & routing

*  One way travel, fares and ticketing

*  Round trip travel, fares and ticketing

*   Market practices