Interviews and Meeting 

i-       Receive and convey correct message

ii-      Speak and deal properly

iii-     Arrange appointments and maintain record

iv-     Interviewing practice of the persons before sending to the senior management

v-      Re-schedule and cancel appointments

vi-     Carry out meeting arrangements.

 Business English 

i-                    Use of proper words and format for Business Communication. 

Office Practice and Procedures 

i-                     Receive and dispatch Written Communication

ii-                   Proper maintenance of incoming and outgoing mail

iii-                  Maintenance of files and record

iv-                  Practice and use of different type of registers for record keeping

v-                    Presentation of official mail to the concerned officers  

vi-                  Preparation of simple business letters of different kinds according to the Company format. 

Equipment  

i-                     Use  and care of equipment

ii-                   Proper handling

iii-                  Keep area clean and tidy 

Telephone / Intercoms, Fax, Telegraph Services 

i-                     Courtesy, secrecy, proper tone, speaking manners to attend the calls

ii-                   Proper handling of telephone and intercom

iii-                  Proper operation of Fax.

iv-                  Maintain postal account

v-                    Use of proper postage stamps, cargo service. 

Computer Basics 

             i.                    History of Computers

           ii.                    Computer Components

          iii.                    Input and Output Devices

          iv.                    Storage Devices

            v.                    Operating Systems

          vi.                    Types of Software

         vii.                    MS Office

a.   Word

b.   Excel

c.   Power Point

d.   Internet & Email

* 10% Discount for students and groups of two or more

Duration        =          24 Hours