Operation management has been a key element in the improvement in productivity in businesses around the world. Creating a competitive advantage thorough operation requires an understanding of how the operations function contributes to productivity growth. Our overriding goal is to create a competitive advantage for you in the in the market place by conveying a vide range of skills and tools that you can actually apply.

Business Operations Strategy:

• Transformation processes in services and goods

• Operations as service

• Historical development of operations management

• Corporate strategy design process

• Fitting operational activities to strategy

• Productivity measurement

Project Management:

• Structuring projects

• Work breakdown structures

• Project control charts

• Network planning models

• Time cost models

• Managing resources

• Caution in critical path analysis

Product Design:

• Product design process

• Product development process

• Economic analysis of product development process

• Designing for the customers

• Designing products for manufacturing and assembly

• Measuring product development performance

Product Design:

• Process flow charting

• Process Analysis

• Process throughput time reduction

• Process selection

• Break-Even analysis

• Manufacturing process flow design

• Service process selection and design

Quality Management:

• TQM

• Quality specification and quality costs

• Six sigma quality

• Fail Safe design

Operation Consulting and reengineering:

• Operations consulting process

• Operations consulting tool kit

• Business process reengineering

• Guidelines for reengineering

• Principles of implementation

Supply Chain Design:

• Supply chain design strategy

• Strategic capacity management

• Measuring supply chain performance

• Planning and controlling the supply chain

• Forecasting

• Inventory control

• Material requirement planning

Who Should Attend?

• Middle to senior managers from marketing, e-commerce, sales and operations

• Strategic planning and general management

• Senior technology and information managers

• Product, brand, e-marketing and advertising managers

• Finance managers responsible for customer profitability measurements and analysis

• UN, international agencies and NGO staff

• Material management professional

Duration        =          18 Hours