Overview:
Every individual and organization some
time has to face conflict at workplace.
There could be negative and positive
outcome of a work place conflict
depending upon the way it is understood
and managed.
This course is designed to provide
comprehensive understanding of the
causes of conflicts at work place, and
how to avoid & effectively manage
conflicts using appropriate style
without adverse affects on the
organizational productivity and inter
personal relationship.
The participants would also be able to
assess their dominant conflict
management style and develop clear
understanding of effective conflict
management skills.
Learning Objectives:
· Understanding
the dynamics of conflicts at workplace
· Learning
key initiatives to avoid conflicts
·
Managing individual & team conflicts
· Assessing
your own conflict management style
· Learning
various conflict management styles
· Understanding
of effective conflict management skills
Key contents:
·
Understanding the concept.
·
Causes of workplace conflicts
·
Negatives & Positives of Conflicts at
workplace
·
Key initiatives to avoid conflicts
·
Different conflict management styles
·
Assessing your own style
·
Conflict management style appropriate to
situation
·
Effective Conflict Management Skills
·
Self awareness & development plan
·
Various group discussions & exercises
·
Summary & feedback
Who Should Attend?
Managers, executives, officers and all
those persons who wish to understand and
improve their conflict management
skills.
|
Starting From |
Timings |
Last Date of Registration |
Fee |
|
23-08-11 |
1000-1330
(Tue-Wed) |
20-08-11 |
Rs:6,000
Per Participant |
* 10% Discount for students and groups
of two or more
Duration =
06 Hours
