SECRETARIAL TRAINING

SECRETARIAL TRAINING

Course Contents

Equipment

i- Use and care of equipment

ii- Proper handling

iii- Keep area clean and tidy

Interviews and Meeting

i- To receive and convey correct message

ii- To speak and deal properly

iii- Arrange appointments and maintain record

iv- Interviewing practice of the persons before sending to the senior management

v- Re-schedule and cancel appointments

vi- Carry out meeting arrangements.

Business English

i- Use of proper words and format for Business Communication.

Office Practice Procedures

i- Practice to receive and dispatch Dak

ii- Proper maintenance of incoming and outgoing mail

iii- Maintenance of files and record

iv- Practice and use of different type of registers for record keeping

v- Presentation of official mail to the concerned officers

vi- Preparation of simple business letters of different kinds according to the given format.

Telephone / Intercoms, Fax, Telegraph Services

i- Courtesy, secrecy, proper tone, speaking manners to attend the calls

ii- Proper handling of telephone and intercom

iii- Proper operation of Fax.

iv- Maintain postal account

v- Use of proper postage stamps, cargo service.

List of Participants

Course conducted from 02-04-2007 to 10-04-2007